From Bill Ooms, BSS Owner
What a year 2024 has been at BSS! Our team has continued to improve and grow their skills, improve the processes and support we provide, and keep our focus on small businesses to provide them with solutions and recommendations. Our goal is to help improve their productivity using technology that meets their needs and protects them from the ongoing cyber security threats.
Employee Changes
We had our first employee retire from BSS: Jeff was with us for over eight years and we hope he enjoys fishing, golfing and spending time with his grandson!
We had some employees move up in their careers and take on new roles.
We are happy to have added three individuals: Andrew returned as an IT Engineer in the Murfreesboro office, Bryce started as an Account Manager in West Lafayette, and Dalton started as the Business Development Specialist in Grand Rapids.
Ticket Resolution Process Changes
Service continues to be the main focus of BSS and we’ve reduced the amount of time it takes for a technician to start working on your issues. Make sure you give Stephanie and the QuickFix team (who answer the phone) a big Thank You as we are proud of the work they do.
We’ve streamlined the proactive process to keep your devices updated and monitored all the time.
Our ticket escalation process has also been revised: Two dozen technical engineers are standing by to solve the most difficult issues.
Cybersecurity Products and New Services
We have moved all our clients to an enterprise Managed Detection and Response (MDR) advanced cybersecurity platform that has a 24/7 security operations center monitoring the devices for any malicious activity – and it has caught and stopped many threats before they affected the whole business.
We are now also offering the same level of protection to the those using Microsoft 365, especially email.
As passwords are still a major vulnerability, we are now offering a secure, enterprise-level password manager to our clients.
Don’t forget MFA is still a must have as well, whether individual or enterprise-managed solution!
A final addition: Switches and Wireless Access Points can be added using our Hardware-as-a-Service (HaaS), just like the backup units and firewalls we have provided for many years.
From 1995 to 2025...
We are excited to be celebrating 30 years in business in September of 2025! Many changes have occurred over the years:
| IN 1995… | IN 2025… |
| 4 MB computer memory = $200 | 16 GB (or 16,000 MB) memory = $100 |
| Monitor size = 12” in Amber or
CGA (320x200 pixels with 4 selectable colors) |
Monitor size = 27” to 50” with multiple at each workstation; (5120x2880 5K resolutions possible) |
| Security = maybe an antivirus, maybe a tape backup of data | Security = Multi-layered approach: Anti-virus, anti-malware, MFA, hardware/software/network security controls, MDA, NOC, hourly digital backups, etc. etc. |
| BSS Office = 200 square feet (in a home) | BSS Offices = 3 locations in 3 states |
| BSS Employees = 2 | BSS Employees = 30 |
2025 will bring continued growth with great team members, improving our service, and providing the products and services you need to grow your business. Thwarting cyber threats, AI, Compliance, and automation are all services we are continuing to build and offer to you, our clients. Please reach out with any questions and thoughts how we can improve. And thank you for the opportunity to serve your business and show we care!
