Bill has over 30 years of computer related experience. He has consulted for major corporations as well as dozens of small businesses. Bill has developed several applications, has taught classes, worked extensively with networks and the internet, and has designed and planned various systems.
Bill is the President of Business System Solutions and is responsible for management of the team and company culture as well as driving the strategy and vision of BSS. Bill uses his business education and experience to help provide recommendations for using today’s technology based on your business needs. Bill and his wife have four boys and three grandchildren. To improve the efficiency and productivity of small businesses, Bill enjoys reading books on leadership, successful business practices, customer service and technology.
Steve Martin is a Systems Engineer for Business System Solutions.He helps manage and keep the Kokomo office running smoothly. Steve is also our Product and Operations manager implementing and documenting our products, processes, and standards.
Steve graduated from Purdue University with a Bachelor of Science in Computer and Information Technology. He has had an interest in computer technology since High School. Steve was born and raised in Russiaville, Indiana. When he isn't working, Steve enjoys fishing, being outdoors, and tinkering with vehicles. He is also a huge fan of the 3 Stooges. Steve is a current Russiaville resident and has a wonderful wife and dog.
Contract IT Integration Director
Kraig McConihay is the Contract IT Integration Director for Business System Solutions. He is charged with maximizing client satisfaction. Kraig utilizes his past experience and education to work to insure our technicians, tools, and processes make us as effective, efficient, and consistent as possible.
Kraig graduated from Indiana State with a Bachelor’s Degree in Business Management and Information Systems and received a Master’s of Science degree in Information Systems Project Management from Colorado Technical University. Prior to working for BSS, Kraig was a network analyst, where he was tasked with installing and configuring Xerox equipment and software, training end users on new systems, pre-sale and post-sale technical support, and solutions design. He grew up in Brownstown, Indiana. When he isn't working, Kraig enjoys working on his house and in his woodshop, hunting and being outdoors in the fall, and coaching little league baseball in the Spring. He is a current Rossville, IN resident and lives with his wife and two children.
Business and Finance Manager
Sarah Kubon is the Business and Finance Manager for Business System Solutions. She handles all of the finance and accounting responsibilities. Her role is to help with financial planning during our fast growth, handle our payroll, and keeps us all in line with our budgets.
Sarah is a CPA and graduated from St. Joseph's College with a Bachelor of Science in Accounting and minor in Marketing. Sarah has over 15 years experience in the accounting industry and has served in various roles in accounting and finance including Section Chief for US Customs and Border Protection. Sarah was born in Wisconsin but has spent most of her life in Indiana. When she isn't working, Sarah enjoys rooting for her favorite team, the Green Bay Packers, and spending time with family. She also enjoys gardening, reading, and doing different crafts. Sarah currently resides in Cutler, IN with her amazing husband.
IT Service Coordinator
Brittany Upp is the IT Service Coordinator for Business System Solutions. She is usually the first person our clients talk to and she handles all service tickets. Her friendly voice helps calm and reassure them that BSS can provide a solution to their issue!
Brittany graduated from Indiana University with a Bachelor of Arts in Psychology and minored in Sociology and Human Development & Family Studies. Brittany has over 13 years of experience in Customer Service in the fields of retail, restaurants, and healthcare. She grew up in Lebanon and has lived in Indiana her whole life. When she isn't working, Brittany enjoys cooking. She loves baking sweet treats and trying out new recipes. She is a current West Lafayette resident and lives with her life partner Tim and their adorable Chihuahua, Tweek.
Jeff Ooms is the Marketing Director for Business System Solutions. He takes care of all aspects of marketing for Business System Solutions, including running campaigns, creating the monthly newsletter, and graphic design.
Jeff graduated from Purdue University with a Bachelor of Arts in Corporate and Organizational Communication and minored in Sociology. Jeff has over 14 years of experience in customer service and creative design. He is native to West Lafayette and enjoys seeing how the city is growing. When he isn't working, Jeff enjoys watching his favorite TV shows and being artistic. Jeff currently lives in West Lafayette with his significant other and their three wonderful dogs and three crazy cats.
Service Delivery Manager
Jim Beck is the Service Delivery Manager for Business System Solutions. He provides expert, friendly and highly-responsive service to our clients. He enjoys solving any problems our clients may face so that their technology and business can run efficiently.
Jim graduated from Indiana Wesleyan University with a Bachelor of Science in Business Information Systems and has a certificate in Electrical Construction. Jim joined our team after working as the Systems Administrator at West Lafayette Jr./Sr. High school where he was responsible for all their IT needs. Jim was born and raised in Northern Michigan and has lived in Indiana since he moved here for school. When he isn't working, Jim enjoys golfing and creating home brews. He currently resides in West Lafayette with his wife, two adorable daughters, and two dogs.
Senior IT Engineer
Jeff Parks is a Senior IT Engineer for Business System Solutions. He is responsible for ensuring that all of our clients have their technological needs met in an efficient and timely manner.
Jeff graduated from Purdue University with a Bachelor of Science in Computer Technology. At his previous employer, Jeff was the Director of IT and Facilities where he managed all day-to-day operations and developed policy, procedure and the strategic plan. Jeff is from Lafayette where he was born and raised. When Jeff isn't working, he enjoys going to different sales and tries to build his vinyl album collection. Jeff is a current Lafayette resident and lives with his wife of over 22 years, Jennifer. They have two children, Crystal and Jeremy, a rat terrier named Pixie and a cat named Biggie.
Joel Woodmansee is a System Engineer for Business System Solutions. He works in our Kokomo office and helps support our clients in that region.
Joel graduated from Purdue University with a Bachelor of Science in Computer and Information Technology. He joined our team after working in a national enterprise-level environment where his focus was in user account creation, deprovisioning, and automation throughout. He was raised in the Logansport/Peru, IN area. When he isn't working, he enjoys spending time with family and friends and being outdoors. He currently resides in Kokomo with his wife Elizabeth.
Chad Fishback is an IT engineer for Business Systel Solutions. He utilizes the resources available to provide a fast and friendly resolution to all of our clients' technical issues.
Chad graduated from DeVry University with a degree in electronics. Prior to working here, he spent 19 years as a Telecommunications Engineer. When he isn't working, he enjoys camping, watching tv and spending time with friends and family. Chad and his wife live in Lafayette with their dog and cat and have a grown son who recently got married.
System Engineer / Project Manager
Michael Garringer is a System Engineer and the Project Manager for Business System Solutions. He provides great customer service in a prompt manner while keeping up on today's trending technological needs.
Michael graduated from Bellevue University with a Bachelor of Science in Systems and Network Administration and holds numerous certifications. Michael joined our team after working as the Assistant Technology Coordinator at a large school district. Outside of work, Michael enjoys faith, family time, chatting with his wife, playing guitar, watching movies and traveling. He is married with 3 girls and a son.
As an IT Engineer at BSS, Josh Caudill finds himself in the engaging role of providing an excellent customer service experience along with reliable, high quality tech expertise on time, in time, every time.
Josh graduated from Purdue University with a BA in Theatrical Lighting with a focus on lighting and special effects. Prior to working at BSS, he was a Special Events and Corporate Tradeshow Coordinator where he helped plan and produce local grand opening, expo and tradeshows, and many once in a lifetime events for the area’s clients.
In his off hours, Josh enjoys DJing weddings & parties, setting up his mobile outdoor movie theater, and streamlining all his AV toys. He highly enjoys making memorable moments happen for family, friends, and those he comes in contact with. He believes life is about experiencing and experiences. Josh enjoys experiencing life with his wife, Kelly, including faith and church, travel, concerts & musicals, and any new things they discover along the way
Jason Pullen is an IT Engineer for Business System Solutions. He provides great service and support to our clients in the Kokomo area.
Jason graduated from Purdue University with a Bachelor of Science in Computer & Information Technology and holds a MTA Database certification. Jason joined our team after holding different IT support positions out of state. When he isn't working, he enjoys visiting different craft beer breweries and enjoys time at the beach. He enjoys getting together with friends and watching sports. Jason lives in Kokomo where his family is.