They know their industry and technology very well...
Administrator
St. Anthony Healthcare
Business System Solutions
5 / 5 stars
BSS has always followed through true to their word...

In our business the amount of data and information we collect is our lifeblood, along with our day to day systems we use. It is imperative that we not only have a failsafe backup system, but the foundation of our system be sound. BSS has brought to the table the ability to assess the health of all of our PC's and servers and alert us when we have one falling below our benchmark. This allows us to take proactive measures ahead of time, instead of having to be reactive when things are crashing. BSS has always followed through true to their word with excellent service and we have yet to have anything come up that has stumped them.

murf McKinney Corp Race Cars
Business System Solutions
5 / 5 stars
Peace of mind that EVERYTHING is taken care of...

We are a client of BSS Total Care Support. I too was hesitant to join the program, mainly due to the price. We are a very small company that has a specialized service. Bill and all of the staff at BSS have helped us from the beginning on our computer programs and purchases. The main point that finally swayed our decision [to become a Total Care Client] was the fact that they would replace one of our computers every year. The amount that we pay is well worth it to have the peace of mind that EVERYTHING is taking care of. If we do have a question or problem, a phone call is all we need to make and it can be taken care of remotely or if they have to come out, it's almost immediately. If you took this package, I don't think you would regret it.

The monitoring of our programs is another benefit that swayed us. We are not computer savvy here (just dangerous enough to cause chaos). They have caught many threats that we had no clue about. Most of the time they fix something and we didn't even know it. As a matter of fact today we were having internet issues. As I unplugged the modem to let it reset, the power cord dropped behind the hutch at the top of the desk to the floor. I was the only one in the office and trying to feed the cord back up 6'(which was no easy task). Due to the monitoring at their office, Zach called and asked if everything was alright. This type of service is what keeps up with BSS, and we don't plan on making any changes to our support system.

lsw Lafayette Sani-Wash, Inc.
Business System Solutions
5 / 5 stars
Prompt response to our needs...

BSS' knowledge about the systems and software we have AND their prompt response to our needs is what we like most. It is like they show up at our office while we are still calling to have a matter addressed!

forbes_attention Attorneys at Law
Seeger Hodson & Forbes
Business System Solutions
5 / 5 stars
I feel more secure than ever...

BSS' remote support permits very punctual response to many small issues on workstations. We've got better remote access now than ever through a secure VPN, it sure is nice to be able to commandeer my workstation from outside the office. I also very much like the way you've assigned access rights on our server. I feel more secure than ever that nobody can get access to information they're not supposed to see. It is nice to say 'we need 4 new workstations; please configure and quote them for us'. I've reduced my time on our network a lot and can practice more law!

roger-wm-bennett Attorneys at Law
Bennett Boehning & Clary LLC
Business System Solutions
5 / 5 stars
Having a professional IT group gives us the liability insulation and protection that we need...

Price-we are pretty vigilant about this issue as we are a small office and we have been through the full spectrum of cost and the related quality output that comes with it. Without naming company names, we spent a number of years with another local IT full service company who did a decent job but was not flexible in the manner in which they were billing us compared to other larger firms/offices. They tried to do a “one size fits all” plan for back-up, monitoring and hourly work rate and once we did some checking, we quickly ended that relationship. We then tried to deal with knowledgeable independent IT guys—which worked well for designated jobs…like maybe installing a new server or fixing a particular desktop PC…but, that did not work well for the daily/weekly/monthly issues that would develop as an emergency or would accumulate as small matters eventually became large problems. At the end of the day, we would probably be committing negligence/malpractice if we didn’t have the security of the servicing that BSS (or a comparable company) provides. Massive data loss, virus down time, screwing around with small glitches—all those things take time and knowledge and I don’t have someone on staff capable of doing that nor do we want to have the expense of hiring someone full time to do it.

Monitoring—I already addressed a major reason for this in that we can’t afford to be down multiple days or lose massive confidential data to a hacker or virus. Having a professional IT group gives us the liability insulation and protection that we need for our line of work. I use to think it wasn’t a big risk for our office but, even small viruses cause pretty significant down time and inefficiency in our office. Having the ability to call and have BSS deal with it that day is very important. Plus, I have no interest in going back to the days of deleting data to open up space so our network doesn’t crash, fighting with Comcast or Verizon or our integrated phone system people when there is a problem—we leave that for BSS and the monitoring they provide.

cooke Attorney
Cooke Law Firm
Business System Solutions
5 / 5 stars
We do get good response, capable technicians...

Information Technology is a process that we know nothing about and cannot take the time or resources to develop in house because of our size and lean management structure. With that said, we outsource all of our IT work. Like any other supply line, we look for the best supply at the best price. It would be great if we could get the best supply for the cheapest price, but sometimes that is not possible and in IT, I am not even sure what “The Best” is so we look for “The Best” in relationship. BSS may be more expensive, but we feel we do get good response, capable technicians and the ear of the owner if there are issues. We have used BSS for over 12 years now and they are good people to work with and have helped us with our IT needs.

We want to turn the computers on and have them work. It is amazing how much time we spend on the computer and without them, everything stops. Employees are inefficient, customers do not get information and nothing gets accomplished. Our IT systems has become a very, very important piece of equipment in our manufacturing and office processes and it needs to work. Since we do not have in house expertise or resources, we rely on BSS to be our IT person. With the consistent monitoring, backups and security they provide remotely, we are comfortable that the system will work when we flip the switch allowing us to focus on what we need to do rather than what we cannot.

LWP Lafayette Wire Products, Inc.
Business System Solutions
5 / 5 stars
We Are 100% Satisfied With BSS’ Phones, Service, And Quality Of The VOIP Calls

When it comes to cheaper solutions we’ve been there and done that.  We initially went with a different provider with cheaper VoIP phones…and ended up having to trash them within 8 weeks due to service issues, echoes during calls, and the provider not being available when we had questions.  Since going with Business System Solutions VoIP system we are 100% satisfied with the phones, service, and quality of the VoIP calls.

We have used Business System Solutions for over 10 years and are extremely happy.  They do all of our IT monitoring, backups, and now our VoIP phone system. It is much better (and safer) to have 1 vendor do all the services. Not only do you get better rates, but our time is VERY valuable, and BSS is always 1 call or 1 click away.

SBoehning Attorney
Bennett Boehning & Clary
Business System Solutions
5 / 5 stars

It is certainly beneficial to have BSS' monitoring service. We have twice had issues (virus related) that could have potentially impacted our entire system but, because of the monitoring BSS provides, the issues were limited to one or two computer(s) recipients and were quickly taken care of without bringing our whole operations to a halt.

WPyle Advanced Cabinet Systems
Business System Solutions
5 / 5 stars

BSS has brought to the table the ability to assess the health of all of our PC's and servers and alert us when we have one falling below our benchmark. This allows us to take proactive measures ahead of time, instead of having to be reactive when things are crashing. By monitoring they can foresee problems before they happen and keep you up and running. We all have experienced the problems of virus's and crashing with no backup at one time or another. The financial cost and downtime for us is just not acceptable. We have to fight for every dollar we earn today and cannot afford for our system to be down and lose out on the daily opportunities we have, because if we do not act upon them there is someone else in the pecking order that will take that opportunity from us. Business System Solutions has always followed through true to their word with excellent service and we have yet to have anything come up that has stumped them.

McKinney Corp.
Business System Solutions
5 / 5 stars

BSS exceeded our expectations of their service by taking on a fight that was not necessarily theirs. When our internet was having connection issues, severily impacting our ability to work effectively as a company, BSS monitored our internet provider very closely and interacted directly with various members of their personnel to keep them from stranding us and demanded a result for us. BSS did this in the midst of everything else they were doing for us.  We were still getting immediate answers and solutions to our inquiries about our server, making our email HIPPA compliant, and setting up new computers.  There was no lag time in our service in other areas while BSS handled the crisis with our internet provider.  Everyone at Missing Piece knows we have the best IT support available. We all appreciate knowing that there is no crisis BSS can't or won't fix. And always with a smile.

mpb Missing Piece Billing, Kokomo
Business System Solutions
5 / 5 stars

The Cyber Security seminar pulled together a myriad of security threats facing our businesses. I gained a better understanding and awareness that these threats are real....and I don't want to be the next victim.

Good-Days-Work-Logo-300x191 Good Day's Work
Business System Solutions
5 / 5 stars