Business System Solutions

BillBill Ooms
President/ vCIO
Bill has over 30 years of computer related experience.  He has consulted for major corporations as well as dozens of small businesses.  Bill has developed several applications, has taught classes, worked extensively with networks and the internet, and has designed and planned various systems.

Bill is the President of Business System Solutions and is responsible for management of the team and company culture as well as driving the strategy and vision of BSS. Bill uses his business education and experience to help provide recommendations for using today’s technology based on your business needs. Bill and his wife have four boys and three grandchildren. To improve the efficiency and productivity of small businesses, Bill enjoys reading books on leadership, successful business practices, customer service and technology.


KraigKraig McConihay
IT Service and Delivery Manager
Kraig McConihay is the IT Service and Delivery Manager for Business System Solutions. He is charged with maximizing client satisfaction. Kraig utilizes his past experience and education to work to insure our technicians, tools, and processes make us as effective, efficient, and consistent as possible.

Kraig graduated from Indiana State with a Bachelor’s Degree in Business Management and Information Systems and received a Master’s of Science degree in Information Systems Project Management from Colorado Technical University. Prior to working for BSS, Kraig was a network analyst, where he was tasked with installing and configuring Xerox equipment and software, training end users on new systems, pre-sale and post-sale technical support, and solutions design. He grew up in Brownstown, Indiana. When he isn't working, Kraig enjoys working on his house and in his woodshop, hunting and being outdoors in the fall, and coaching little league baseball in the Spring. He is a current Rossville, IN resident and lives with his wife and two children.


SarahSarah Kubon
Business and Finance Manager
Sarah Kubon is the Business and Finance Manager for Business System Solutions. She handles all of the finance and accounting responsibilities. Her role is to help with financial planning during our fast growth, handle our payroll, and keeps us all in line with our budgets.

Sarah is a CPA and graduated from St. Joseph's College with a Bachelor of Science in Accounting and minor in Marketing. Sarah has over 15 years experience in the accounting industry and has served in various roles in accounting and finance including Section Chief for US Customs and Border Protection. Sarah was born in Wisconsin but has spent most of her life in Indiana. When she isn't working, Sarah enjoys rooting for her favorite team, the Green Bay Packers, and spending time with family. She also enjoys gardening, reading, and doing different crafts. Sarah currently resides in Cutler, IN with her amazing husband.


BrittanyBrittany Fear
Business Development Director
Brittany Fear is the Business Development Director for Business System Solutions. She discovers concerns of business prospects and educates them on solutions. She is also an ambassador of BSS and is committed to promoting BSS’ activities and IT solutions to the business community.

Brittany graduated from Purdue University with a Bachelor of Science Management, minor in Marketing, and a Certificate in Entrepreneurship and Innovation. She is originally from Montpelier, Indiana and attended Blackford County High School. When she isn’t working, Brittany enjoys spending time with her family, crafting, and going on epic adventures with her husband. She currently lives in Lafayette with her incredible husband and their precious son.


JeffJeffrey Ooms
Marketing Director
Jeffrey Ooms is the Marketing Director for Business System Solutions. He takes care of all aspects of marketing for Business System Solutions, including running campaigns, creating the monthly newsletter, and graphic design.

Jeffrey graduated from Purdue University with a Bachelor of Arts in Corporate and Organizational Communication and minored in Sociology. Jeffrey has over 14 years of experience in customer service and creative design. He is native to West Lafayette and enjoys seeing how the city is growing. When he isn't working, Jeffrey enjoys watching his favorite TV shows and being artistic. He also enjoys collecting merchandise from his favorite band, Hanson. Jeffrey currently lives in West Lafayette with his significant other and their two wonderful dogs and two crazy cats.


ZachZach Gardner
Systems Engineer
Zach Gardner is a Systems Engineer for Business System Solutions. He is our lead engineer and loves to solve those pesky problems when the network or server go down!

Zach went to college in California and majored in Computer Information Security. He has had an interest in and been working with computers since High School. Before coming to Business System Solutions, Zach specialized in cyber security. Zach was born and raised in New Port Beach, California. When he isn't at the office working, you will probably find him at his home working. Zach is a current Lafayette resident and lives with his wife and their adorable son.


SteveSteve Martin
Systems Engineer
Steve Martin is a Systems Engineer for Business System Solutions.He helps manage and keep the Kokomo office running smoothly.  Steve is also our Product and Operations manager implementing and documenting our products, processes, and standards.

Steve graduated from Purdue University with a Bachelor of Science in Computer and Information Technology. He has had an interest in computer technology since High School. Steve was born and raised in Russiaville, Indiana. When he isn't working, Steve enjoys fishing, being outdoors, and tinkering with vehicles. He is also a huge fan of the 3 Stooges. Steve is a current Russiaville resident and has a wonderful fiance he is excited to start the next chapter of his life with.


BrittanyBrittany Upp
IT Service Coordinator
Brittany Upp is the IT Service Coordinator for Business System Solutions.  She is usually the first person our clients talk to and she handles all service tickets.  Her friendly voice helps calm and reassure them that BSS can provide a solution to their issue!

Brittany graduated from Indiana University with a Bachelor of Arts in Psychology and minored in Sociology and Human Development & Family Studies. Brittany has over 13 years of experience in Customer Service in the fields of retail, restaurants, and healthcare.  She grew up in Lebanon and has lived in Indiana her whole life.  When she isn't working, Brittany enjoys cooking.  She loves baking sweet treats and trying out new recipes.  She is a current West Lafayette resident  and lives with her life partner Tim and their adorable Chihuahua, Tweek.


ZachJim Beck
Systems Engineer
Jim Beck is a Systems Engineer for Business System Solutions. He provides expert, friendly and highly-responsive service to our clients. He enjoys solving any problems our clients may face so that their technology and business can run efficiently.

Jim graduated from Indiana Wesleyan University with a Bachelor of Science in Business Information Systems and has a certificate in Electrical Construction. Jim joined our team after working as the Systems Administrator at West Lafayette Jr./Sr. High school where he was responsible for all their IT needs. Jim was born and raised in Northern Michigan and has lived in Indiana since he moved here for school. When he isn't working, Jim enjoys golfing and creating home brews. He currently resides in West Lafayette with his wife, two adorable daughters, and two dogs.


ZachJeff Parks
IT Engineer

Jeff Parks is an IT Engineer for Business System Solutions. He is responsible for ensuring that all of our clients have their technological needs met in an efficient and timely manner.

Jeff graduated from Purdue University with a Bachelor of Science in Computer Technology. At his previous employer, Jeff was the Director of IT and Facilities where he managed all day-to-day operations and developed policy, procedure and the strategic plan. Jeff is from Lafayette where he was born and raised. When Jeff isn't working, he enjoys going to different sales and tries to build his vinyl album collection. Jeff is a current Lafayette resident and lives with his wife of over 22 years, Jennifer. They have two children, Crystal and Jeremy, a rat terrier named Pixie and a cat named Biggie.


George PicGeorge Corple
Support Technician

George Corple is a Support Technician for Business System Solutions. He works with all the IT Engineers on Tier 1 support issues, and assists with new computer setup. His most important daily activity is monitoring all the backups for all our clients to make sure they are working, sent offsite, and data is always recoverable!

George graduated from the University of Kentucky with a degree in Business Administration. He joined our team after working as a Relationship Banker at Chase Bank. He was raised in Daleville, Indiana and moved to Lafayette after his wife was accepted in the Graduate Program at Purdue. When he isn't working, he enjoys reading, traveling, being involved in his church and working on his house. He currently resides in Lafayette with his wife.


GordonGordon Rhoades
IT Engineer
Gordon Rhoades is an IT Engineer for Business System Solutions. As an IT Engineer, he assists our clients in keeping their computers and networks up and running. He is constantly learning and searching for ways to learn more about those aspects of the job that require him to add to his skill set.

Gordon graduated from Purdue with a Bachelor of Science in Biology. He spent 8 years in the United States Navy and for most of the years he worked as a Medic (Corpsman), stationed with the marines. Most recently Gordon provided remote telephone support for a similar company with about 30 clients. His primary responsibility was one client with about 500 computers and users from different areas of the country and some outside the U. S. Gordon is passionate about maintaining a close relationship with his wife and children. He currently lives in Indianapolis with his lovely wife of 19 years, their daughter and son, and Golden Retriever rescue.

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MikeMike Enders
IT Engineer
Mike Enders is an IT Engineer for Business System Solutions. He provides timely and efficient service to our clients and helps them resolve any issues they may be facing.

Mike graduated from Purdue University with a Bachelor’s Degree in Computer and Information Technology. Mike started at a help desk providing tier 1 support and now has 10+ years of experience in the IT industry. He enjoys reading, biking, and traveling when he isn’t working. Mike grew up in Indianapolis and now resides in Lafayette.


TabTab Baker
Office Manager
Tab Baker is the Office Manager for Business System Solutions. She has rotated through many roles and has been a great asset to the company. She does whatever is needed so that the business and staff can function to their fullest ability.

Tab has over 30 years’ experience in administrative and management roles. Prior to coming to work with us she was the Administrative Assistant for a local church for many years.When Tab isn't working, she is with her family and friends. She is passionate about her beautiful grandchildren and works at being the best "Magal" she can be. Tab currently resides in Lafayette with her fur babies Sami Sue and Parker Blu.